We know picking up the phone isn't always the easiest way to get in touch, especially if you're juggling a work schedule, prefer to write things out, or just want a record of your question and our answer. The good news is there are plenty of other ways to connect with City of Newberg staff, and we wanted to walk through them so you can pick whatever works best for you.
Send us an emailNearly every city department has a dedicated email address, so you can reach the right team directly without getting routed around. Whether you have a question about utility billing, a concern about a pothole, or you're looking for information on an upcoming project, email lets you explain the full situation and attach photos or documents if it helps. We aim to respond within one to two business days. Find email addresses on the Departments page.
Use the online contact formNot sure which department to email? The contact form on our website asks a few quick questions and automatically sends your message to the right team. It's a good option if you're contacting us outside business hours or from your phone and typing out a full email feels like a lot. Reach out to us on our Contact Us page.
Message us on social mediaWe're active on Facebook and Instagram, and we check our direct messages regularly. Social media is especially handy for quick questions or if you saw something posted that you want more detail on. For anything involving personal information, like a specific account or address, we'll usually ask you to move the conversation to email so we can protect your privacy. Follow us on Facebook or check out our Instagram.
Sign up for eNotifyIf you want to hear from us before you have to reach out, eNotify is worth a look. It's our notification system for updates on everything from water quality reports to street closures to City Council news, delivered straight to your inbox or text messages based on the topics you choose to follow. Click here to get signed up!
Stop by in personSometimes the easiest path is walking in the door. City Hall staff are happy to help with questions, paperwork, or pointing you toward the right department. It's also a good option if you're more comfortable talking things through face to face than typing them out.
Send a letterFor anything formal, like an official comment on a proposed policy or a matter you'd like on record, a mailed letter still works well and gives you a paper trail. Our mailing address is:
PO Box 970
Newberg, OR 97132
Which option should you choose?If your question is quick, try the contact form or social media. If it's detailed or needs documentation, email is your best bet. If you'd rather talk it through, stop by City Hall. And if you just want to stay in the loop without reaching out at all, eNotify does that work for you.
However you choose to reach us, we're glad to hear from you. Staying connected with the community is what keeps Newberg running well, and we want that connection to be as easy as possible.
