ADA Accommodations Policy

The City of Newberg (the City) strives to ensure meaningful access to City of Newberg programs, services, and activities to comply with ADA Title II and Oregon laws, regulations, and ordinances. To that end, the City reasonably provides translation, interpretation, modifications, reasonable accommodations, alternative formats, auxiliary aids, and services.

To request a reasonable accommodation under the Americans with Disabilities Act (ADA) for any City of Newberg program, service, event, or activity and ensure the best response, please make your request at least five (5) business days before the program or event, if possible.
Please note that in accordance with ORS 192.630(5)(b), an individual requesting an interpreter for persons who are deaf or hard of hearing must (1) give the City at least 48 hours’ notice of the request for an interpreter and (2) provide the name of the requester, sign language preference, and any other relevant information the City may request.
If a public meeting is held with less than 48 hours’ notice, the City will make a reasonable effort to have an interpreter present is requested, but the requirement for an interpreter does not apply to emergency meetings.

Use the form below to request a reasonable accommodation, alternative format of communication, American Sign Language (ASL) interpreter or modification of policies and procedures to access City programs, services, events, and activities or to make a complaint about the same. If you prefer, you can also call (503)537-1283 or email cityrecorder@newbergoregon.gov and Rachel Thomas, City Recorder will assist you in completing your request.
Note: Information related to ADA Title I Reasonable Accommodations for current and prospective City employees is available from the City of Newberg Human Resources.

Edit Form

ADA Request Form

For whom are you making this request or complaint?*

Myself

Someone else

Name*

Email

Phone Number

Accommodation Request for:?

ATTESTATION By completing this form, I am attesting that I have or the individual I am making this request or complaint for has a disability covered by the Americans with Disabilities Act and that the information I’m providing in this form is true, to the best of my knowledge and belief. *

I agree

It is City policy to keep the information you provide on this form confidential to the extent possible. Your information will be kept confidential unless you check the box certifying that you would like to waive confidentiality. Note: The information you provide in this form is considered a public record under Oregon Public Records Law and may be made available to the public on request should confidentiality be waved.*

I do not waive confidentiality.

I choose to waive confidentiality.

Please choose the option(s) below that best fit(s) your situation.

Provide reasonable accommodation for a City activity, event, or program.?

What type of reasonable accommodations are you requesting? (Check all that apply)

Accessible Parking

An accessible entrance to the event and routes to the the restroom

Communication aids

Materials in an accessible format

Other

Provide reasonable accommodation for the registration process and account set up for City activities.

Setting up a library account

Registering for Talking Books and/or Braille Service

Instructions or resources to help me get signed up for upcoming activities

Provide City materials in a format that is accessible to me. Are the materials you are requesting:

on the City's website?

for a specific event or activity?

a printed document not available online?

Other

The app or page last visited: (Insert link)

Please describe the issue:

Remove a barrier or make it easier to access a street, sidewalk, trail, or other City-owned space (such as removing an obstruction on a sidewalk, adding crosswalks, or improving signage) What type of issue are you reporting? How can we make access easier for you?

Barrier - There is a barrier, obstruction, or something in the way that is preventing access

Parking - There is no accessible parking, or there is a problem with existing spots

Signage - There are no signs, or signs are unclear

Other

Please describe the issue in detail. How can we make it easier to access your City? To protect your privacy, do not include any personal or health-related information.

Location name, address, or other location details.

Change or modify a policy or procedure (for example, allow community members with disabilities early entry to an event, allow a companion to attend a class or activity) What is your request? Please describe the policy or procedure change you are requesting. To protect your privacy, do not include any personal or health-related information.

Something else. Please describe your request. To protect your privacy, do not include any personal or health-related information.

 

ADA Grievance Procedure and Policy 

City Council adopted a grievance procedure on July 6, 2026, providing for prompt and equitable resolution of complaints alleging any action prohibited by the U.S. Department of Justice regulations implementing Title II of the Americans with Disabilities Act. Complaints should be addressed to the employee designated as ADA coordinator: Rachel Thomas, City Recorder, City of Newberg, P. O. Box 970, Newberg, Oregon, 97132, (503) 537-1283, cityrercorder@newbergoregon.gov.

1. A complaint regarding access or discrimination should be filed in writing or verbally. It must contain the name and address of the person filing it, and briefly describe the alleged violation of the regulations.
2. A complaint should be filed within thirty days after the complainant becomes aware of the alleged violation.
3. An investigation, as may be appropriate, shall follow a filing of a complaint. The ADA Coordinator or designee shall conduct the investigation. This procedure anticipates informal but thorough investigations, affording all interested persons and their representative, if any, an opportunity to submit evidence relevant to the complaint.
4. The ADA Coordinator shall issue a written determination as to the validity of the complaint and a description of the resolution or planned resolution, if any, within 30 calendar days.
5. If the complaint cannot be resolved to the satisfaction of the complainant by the ADA Coordinator, it shall be forwarded to the City Council. In accordance with the public meeting law, the Council at a public meeting shall hear the complaint and consider any written documentation timely filed by the parties. The Council will strive to make a determination on the complaint within 30 calendar days from the date of the hearing. The decision of the City Council is final. (Note: After the issuance for a final decision, the City reserves the right to summarily deny a complaint filed by the same complainant, or on their behalf, that raises identical issues, as determined by the City with consultation with the ADA coordinator.)
6. The City Recorder shall maintain the files and records of the City of Newberg relating to the complaints filed.
7. The right of a person to a prompt and equitable resolution of the complaint filed, hereunder, shall not be impaired by the person’s pursuit of other remedies, such as the filing of an ADA complaint with the responsible federal department or agency. Use of this grievance procedure is not a prerequisite to the pursuit of other remedies.
8. These rules shall be construed to protect the substantive rights of interested persons to meet the appropriate due process standards, and to assure that the City of Newberg complies with the ADA and implementing regulations.
9. Timelines referred to above concerning the scheduling of hearings may be extended if, after reasonable effort and justification, the hearing cannot be conducted within the 30-calendar day limitation period.
10. All decisions shall be sent to the complainant in writing within 30 calendar days of the date of the hearing and shall be retained in the program file. Phone notification shall also be made in cases involving visually impaired individuals.
11. The ADA Coordinator may modify this grievance and appeal process in order to assure equal access to programs, services and activities for people with disabilities.
12. Nothing in this grievance process is meant to be used for any personnel, EEO, or labor agreement grievance procedure for the City of Newberg. Contact the City Human Resources Department for further information regarding Title I grievances or grievances related to Oregon employment laws and regulations.